Community FAQs

Amenity Access — Pool, Playground, Basketball & Tennis Court

How many guests can I have at the pool?

Residents are permitted up to 4 guests per adult resident at any time, and the resident must be present with their guests. Parties with more than 4 guests require a pool reservation through TownSq.

Where are the amenities located?

10526 Senna Hills Dr.

Is alcohol allowed at the amenity areas?

Use of alcohol is prohibited.

Where can I get an access code?

The access codes are posted under News and Events on TownSq.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process at www.townsq.io.

What’s the process for submitting the request? How long does it take to get approval?

To begin an application, log in to your TownSq profile at asen.sites.townsq.io, then select the Architectural Review feature on the left-hand side menu. From there, select “Submit Project,” fill in the necessary fields, and pay the $60.00 review fee (you will be prompted in your application). Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You can also upload any files or pictures you may have during this process (strongly encouraged). Once your project has been submitted, simply log back in to see the status of your request in real time, anytime.

Remember that a full and complete application containing all pertinent information will maximize the chances of your application being processed quickly; however, the Committee is allowed up to 15 full days to respond and will aim to provide verdicts as expeditiously as possible.

What is the status of my request?

If you have not heard from the Community Manager within 15 days from the date of submission, please submit a request via TownSq.

Do I have to submit an ACC application?

If you are making a modification to the exterior of your home — regardless of front, side, or backyard — then you will need to submit an application. This is to ensure that the intended project adheres to guidelines established by the association’s governing documents, does not create a hazard to neighboring lots, and does not detract from the overall aesthetic of the community or encroach on prohibited easements. Many variables are considered during the review of each application, and the procedure is meant to protect property values for the homeowner, their neighbors, and the association overall.

What if I do not want to use TownSq?

We strongly recommend that homeowners register on TownSq, as doing so enables them to interact with Goodwin, the management company, manage their association account, and submit ACC applications. If TownSq is not available for you, please contact ACCReview@GoodwinTX.com to discuss other submittal options.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

I need to report a maintenance issue in a common area of the community.

We sincerely appreciate your efforts in alerting our management team to any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Every Thursday — trash, recycling, and bulk are all picked up on Thursday.

What is the bulk pick-up schedule for my community?

Bulk pickup is also every Thursday. For special pickups or replacement bins, submit a request via TownSq.

How do I get electric/gas/water/trash service?

  • Electricity — City of Austin
  • Gas — Alliant Gas
  • Water — Inframark
  • Trash — Waste Management, covered by the HOA

How do I get a mailbox key?

Please contact your local United States Postal Service center for instructions on obtaining your mailbox key, or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor’s home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do’s and don’ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found by visiting www.goodwintx.com and entering your community name in the “Find My Community” field at the top right corner of the webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found by visiting www.goodwintx.com and entering your community name in the “Find My Community” field at the top right corner of the webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail in your payment to the following address:

(ASEN) – Senna Hills HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447

Option 2: TownSq — website or mobile application. Your account balance is also available in your TownSq account.

  • From the web: log in to TownSq at app.townsq.io/login, select the account you’d like to make a payment on from the top of your home page feed, then click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
  • From the TownSq app: choose the account you’d like to make a payment on from the top of your mobile feed, then click “make a payment” to choose from the same menu of options.

Option 3: Bank bill pay service — if you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ASEN) in the memo section of your check.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq — see the payment steps under “How do I pay my assessment?” above. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount; e-check payments carry a $1.50 convenience fee.

What is my property code?

Your property code is ASEN.

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1st day of each month and are considered late after the 15th day of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, visit www.goodwintx.com/payonline.

How do I cancel my Western Alliance auto draft?

To update or cancel existing Western Alliance recurring payments, visit www.goodwintx.com/payonline.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association’s insurance. Where do I get this information?

Contact our Customer Service team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to the insurance certificate?

Contact the association’s insurance agent: Higginbotham Insurance Agency Inc., 512-457-4000.

Owner Information

How do I update my contact information or mailing address?

Contact our Customer Service team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

If you need to order a resale certificate or questionnaire, please visit Community Archives at marketplace.communityarchives.com/login. For any issues registering on the site or placing an order, please call (833) 462-3627.

Homeowners with questions regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855) 289-6007.

How much does a lender questionnaire cost?

Pricing is available from Community Archives at marketplace.communityarchives.com/login. For any issues registering on the site or placing an order, please call (833) 462-3627.

Where do I obtain a resale certificate?

Order resale certificates from Community Archives at marketplace.communityarchives.com/login. For any issues registering on the site or placing an order, please call (833) 462-3627.

I’m the lender and would like to get a statement. Is there a charge for this?

Statements are ordered through Community Archives at marketplace.communityarchives.com/login, which lists current pricing. For any issues registering on the site or placing an order, please call (833) 462-3627.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community — any time, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

  • Easily communicate with neighbors, community managers, and board members
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review the status of service inquiries
  • Participate in community polls
  • Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Visit app.townsq.io/login — you have two options to register:

Sign up with email: enter your email address, agree to the Terms of Use by checking the box, and select continue. A confirmation email will be sent to the indicated email address with the next steps; it expires in 1 hour. If the confirmation email isn’t received, check your spam folder, then click “Resend Email.” A link is provided in the confirmation email in case the “Complete Sign-Up” button does not redirect to the TownSq website. Verify the community account information is correct before clicking “Confirm,” enter and confirm your password, click “Sign up,” then “Explore TownSq.”

Sign up with account number: you will be prompted to enter your zip/postal code and account number. Once finished, check the “I agree with the Terms of Use” box and select continue. Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account.

I’m getting an error when I try to register for TownSq.

Contact our Customer Service team Monday–Friday, 8:00 AM–6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. Click on your name in the top right-hand corner of the TownSq page and a drop-down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password. How can I reset it?

Visit app.townsq.io/user-recovery to reset your password.